Privacy Policy

Last updated: March 22, 2025

1. Introduction

Welcome to AC Expert Service - On Demand Service APP ( "we," "our," "us"). This Privacy Policy explains how we collect, use, share, and protect the information collected through our mobile application, AC Expert Service (the "App").

By using the App, you agree to the terms and practices described in this Privacy Policy. If you do not agree, please do not use the App.

2. Information We Collect

We collect the following types of information to provide and improve our services:

📌 A. Personal Information

We collect the following personal information when you register or use the app:

• Name – For user identification and personalization.
• Email Address – For authentication and communication.
• Address – For order fulfillment and service delivery.
• Phone Number – For user authentication, communication, and service alerts.

📌 B. Financial Information

Purchase History – To manage user orders and payment records.

📌 C. Location Information

• Approximate Location – To suggest nearby services and improve user experience.
• Precise Location – To assign the correct service provider and enable real-time tracking.

📌 D. Photos and Videos

Photos – For profile images to enable user identification and personalization.

📌 E. App Performance and Device Information

• Crash Logs – For debugging and performance improvement (collected via Firebase Crashlytics).
• Diagnostics – For improving app stability and performance.

📌 F. Device or Other IDs

• Device or Other IDs – Collected via Firebase for analytics and app performance monitoring.
• Advertising ID – Used for tracking and improving app performance (collected via Firebase).

3. How We Use Your Information

We use the information collected to:

• ✅ Provide and improve the app's functionality.
• ✅ Authenticate users and secure user accounts.
• ✅ Deliver services to the correct location.
• ✅ Communicate with users regarding their orders and app updates.
• ✅ Debug and improve app performance.
• ✅ Prevent fraud and misuse of the app.
• ✅ Track app usage and improve app experience (using Firebase Analytics).

4. How We Share Your Information

We do NOT sell your data to any third parties.

We only share your information with trusted third-party services under the following scenarios:

• Firebase – For user authentication, crash reporting, and performance monitoring.
• Cashfree – For secure payment processing.
• Google Analytics – For app usage analysis and improvement.

5. Data Security

We take data security seriously and protect your information using modern security practices:

• ✅ Data is encrypted in transit using HTTPS.
• ✅ Data is stored securely on our servers with restricted access.
• ✅ We implement regular security audits and monitoring to prevent unauthorized access.

6. Data Retention and Deletion

We retain your data only as long as it is necessary to provide services or as required by law.

You can request to delete your account and associated data at any time by visiting:

👉 https://acexpertservice.com/account-delete-request

After the account deletion request is processed:

• ✅ All personal information will be deleted from our system.
• ✅ Purchase history and financial records may be retained as required by law.

7. User Control and Consent

You have control over your data:

• ✅ You can update your personal information from the app settings.
• ✅ You can revoke location permissions from your device settings.
• ✅ You can uninstall the app at any time to stop further data collection.

8. Use of Third-Party Services

Our app integrates with third-party SDKs and services:

• Firebase – For crash reporting and authentication.
• Google Analytics – For tracking app performance and user behavior.
• Cashfree – For secure payment processing.

These third-party services may collect user data as per their respective privacy policies. We ensure they comply with Google Play's privacy guidelines.

9. Data Collection for Advertising

We use Firebase Analytics to track app performance and user behavior.

Advertising ID is used solely for improving app functionality and user experience.

We do not use your data for targeted advertising or third-party marketing purposes.

10. Children's Privacy

Our app is not intended for use by children under the age of 13. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

We will notify you of significant changes through the app or via email.

Effective Date will reflect the date of the latest update.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, you can contact us at:

• Email: acexpertservice2@gmail.com
• Website:https://acexpertservice.com
• Phone: 9798886350

👉 By using this app, you agree to this Privacy Policy.

👉 If you do not agree, please uninstall the app and contact us for any concerns.